Terms & Conditions

These Terms govern your relationship with the operator of Staycasino as made available via https://staybet-au.com (the "Website"), including any games, features, promotions, and related services provided through the Website. Effective date: 6 November 2026.

Definitions

OBSERVE: This document uses capitalised terms that define roles, money movements, and key compliance concepts. EXPAND: Clear definitions reduce disputes about bonus eligibility, wagering, withdrawals, and acceptable use. REFLECT: The following definitions apply whenever used in these Terms.

"Operator": Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao, the entity that owns and operates the Staycasino brand and provides Staycasino through the Website.
"Website": https://staybet-au.com and any pages, subdomains, mirrors, or interfaces operated by the Operator for access to Staycasino.
"User" / "you": Any person visiting the Website.
"Player": A User who has successfully registered an Account and uses the Services.
"Account": A registered player account on the Website, including wallet, verification status, limits, and transaction history.
"Services": Access to casino-style games, related features, customer support, and promotional offers provided via the Website.
"Bet" / "Wager": A stake placed by a Player on a game outcome; "Wager" includes any stake required to meet bonus conditions.
"Bonus" / "Promotion": Any incentive (e.g., matched deposits, free spins, cashback) offered by the Operator subject to conditions.
"Bonus Funds": Funds credited under a Bonus, which may be restricted and subject to wagering requirements.
"Real Funds": Funds deposited by the Player and/or winnings cleared for withdrawal (subject to verification and these Terms).
"Wagering Requirements": The required multiple of a deposit and/or bonus that must be wagered within a timeframe before withdrawals are permitted for winnings linked to a Bonus.
"KYC": "Know Your Customer" identity and verification checks, including proof of identity, address, and payment method verification.
"Restricted Jurisdiction": Any country/state/territory where access to the Services is unlawful or not permitted by the Operator, including where local law prohibits offshore interactive gambling services.
"Interactive Gambling Act 2001 (Cth)": Australian federal law regulating certain interactive gambling services (including prohibitions affecting offshore operators targeting Australia).
"ACMA": Australian Communications and Media Authority.
"Payment Processor": A third party engaged for payment processing, including Libergos Limited (Cyprus, reg. no. HE 371971), a wholly-owned payment processing subsidiary of Hollycorn N.V.

Account Registration

OBSERVE: Account creation involves age-gating, identity checks, and ongoing accuracy obligations. EXPAND: For an AU-facing website, legal risk includes underage access, identity fraud, and payments compliance; verification and limit tools are necessary controls. REFLECT: The rules below set minimum eligibility, required steps, and Player responsibilities.

Eligibility and age requirements

18+ only: You must be at least 18 years old (or older if the legal minimum age in your place of residence is higher) to register and play on Staycasino via the Website. We may request evidence of age at any time.
Location and legality: You are responsible for ensuring that accessing and using the Services is lawful in your location. Access from a Restricted Jurisdiction is prohibited and may result in Account suspension or closure.
AU regulatory notice: The Operator is licensed in Curaçao (see "Governing Law & Jurisdiction" and "Contact Information"). The Operator does not hold an Australian state or federal gambling licence. Australian regulators (including ACMA) may take enforcement actions such as ISP blocking for certain offshore gambling services.

Registration process and KYC

Account creation: Provide requested registration details (e.g., email/phone where applicable) and create secure login credentials.
Email/identity checks: We may require email verification and additional checks to confirm your identity and eligibility.
KYC documentation: We may request documents including:
- Proof of identity: government-issued photo ID;
- Proof of address: utility bill/bank statement (recent);
- Payment method verification: evidence you own/control the deposit method.
Ongoing monitoring: We may repeat KYC checks, request updated documents, or conduct source-of-funds checks where required for compliance and risk management.

User obligations and account security

Accurate information: You must keep your Account details accurate and up to date. Providing false or misleading information is a material breach of these Terms.
One person, one Account: Unless we explicitly permit otherwise, each Player may hold only one Account. Duplicate accounts may lead to suspension, voiding of Bonuses, and review of transactions.
Password/device security: You are responsible for maintaining confidentiality of login credentials and for all activity on your Account. Notify support immediately if you suspect unauthorised access.
Responsible gambling tools: The Website provides responsible gaming information and tools (see https://staybet-au.com/responsible-gaming). You agree to use these tools if you need to manage your play.

Betting & Gameplay Rules

OBSERVE: Gameplay includes placing wagers, game outcomes determined by software/live processes, and player conduct in interactive features (chat). EXPAND: Clear bet finality rules and conduct standards protect game integrity, reduce collusion/fraud, and support fair customer handling in disputes. REFLECT: The following rules apply to all bets and gameplay on Staycasino via the Website.

Placing bets, limits, and acceptance

Minimum/maximum stakes: Minimum and maximum bet amounts vary by game/provider and may change. The stake limits displayed in the game interface at the time of betting apply.
Bet acceptance and finality: A Bet is considered accepted when confirmed by the game server and reflected in your game round history/account records. If a confirmation is not recorded, the Bet is not deemed accepted.
Game rules and RTP: Each game has specific rules and paytables displayed in-game. Where presented, return-to-player (RTP) percentages are theoretical and calculated over long play and do not guarantee outcomes for any session.

Cancellation, modification, and errors

No cancellation after placement: Once accepted, Bets generally cannot be cancelled or modified, except where required by applicable law or explicitly permitted in the relevant game rules.
Malfunctions and voiding: If a game malfunctions, experiences a communication error, or produces an incorrect result due to a technical fault, the Operator may void the affected round(s), correct settlement, and refund the stake to the Account where appropriate, consistent with integrity requirements.
Obvious errors: Where an obvious error occurs (e.g., mispriced feature, incorrect crediting), we may correct the error, reverse incorrect credits, and re-settle affected transactions.

Live casino, chat, and conduct

Respectful behaviour: You must not use live chat, tables, or community features to harass, threaten, or insult others, or use discriminatory, obscene, or hateful language.
Integrity and anti-fraud: Collusion, chip dumping (where applicable), automated play/bots (unless explicitly allowed), exploitation of software bugs, and any fraudulent activity are prohibited.
Consequences: Breaches may lead to warnings, chat restrictions, session termination, account suspension/closure, voiding of Bonuses, and reporting to relevant third parties where required.

Bonus Terms

OBSERVE: Promotions create conditional value tied to wagering, time limits, and prohibited play patterns. EXPAND: To prevent abuse (multi-accounting, arbitrage, collusion), bonus terms must set eligibility checks, contribution rules, and enforcement outcomes while remaining transparent. REFLECT: These Bonus Terms apply to all Promotions on Staycasino via the Website and are in addition to any promotion-specific rules displayed at opt-in/crediting.

Activation, eligibility, and general conditions

Opt-in and acceptance: A Bonus may require activation (opt-in) and may only be used after you accept these Terms and any promotion-specific terms shown on the Website (including at https://staybet-au.com/terms-and-conditions where referenced).
Verification dependency: We may require completion of KYC before a Bonus is credited and/or before any winnings linked to a Bonus can be withdrawn.
Geographic and legal limits: Bonuses may not be available in all locations and may be restricted where offering or acceptance is unlawful.

Wagering requirements, timeframes, and game contribution

Wagering multiple and method: Wagering requirements (e.g., "X times") are set per promotion and calculated based on Bonus Funds, deposit amount, or both, as stated in the promotion-specific rules.
Time limit: Promotions may have an expiry window and/or a wagering completion timeframe; if not completed by the deadline, the Bonus and any associated restricted winnings may be forfeited. All timeframes are measured in the system time used by the Website unless otherwise stated.
Game weighting: Different games may contribute differently (or not at all) toward wagering requirements (e.g., slots often contribute more than table games). The applicable contribution rates are those stated in the promotion-specific terms at the time you accept the Bonus.

Prohibited actions and promotion abuse

Prohibited play patterns: We may restrict or void Bonus eligibility/winnings where we reasonably determine abuse, including but not limited to:
- creating multiple accounts to obtain Bonuses;
- collusion, coordinated play, or syndicate abuse;
- bonus arbitrage/low-risk hedging strategies designed to guarantee profit;
- exploiting software bugs, delays, or game vulnerabilities;
- using VPNs/proxies to misrepresent location where this affects eligibility.
Restricted games/features: Certain games, bet types, or features (e.g., bonus buys, double-up features) may be excluded for wagering; such exclusions will be stated in the promotion-specific terms.

Combining promotions and order of funds

No stacking unless stated: Unless a promotion explicitly allows it, Bonuses cannot be combined, stacked, or used simultaneously with other offers.
Order of play: The Website may apply rules for the order in which Real Funds and Bonus Funds are wagered. The applicable order will be indicated in the promotion-specific terms or wallet display.
Maximum cashout (if applicable): Some Promotions impose a maximum withdrawable amount from Bonus winnings; if applicable, this will be disclosed in the promotion-specific terms.

Payments & Withdrawals

OBSERVE: Payments include deposits, withdrawals, fees, limits, processing timelines, and verification. EXPAND: Payment terms must address third-party processor involvement (including Libergos Limited), AML/KYC controls, chargebacks, and the separation of Bonus Funds from withdrawable funds. REFLECT: The following rules govern financial transactions for Staycasino via the Website.

Deposits

Available methods: Deposit options may include payment cards, e-wallets, and cryptocurrencies (availability depends on your location and our providers). The available methods are displayed on the cashier page.
Third-party processing: Deposits may be processed by our Payment Processor(s), including Libergos Limited (Cyprus, reg. no. HE 371971), acting for payment processing functions for the Operator.
Fees and limits: Any applicable deposit fees and minimum/maximum deposit limits will be shown before you confirm a transaction.
Source of funds: We may request evidence about the source of funds and refuse deposits where required for compliance, risk, or fraud prevention.

Withdrawals

KYC before withdrawal: You must complete required identity/payment verification before withdrawals are processed. We may also require verification again for risk-based reasons.
Method matching: Where feasible and required for compliance, withdrawals will be returned to the same payment method used to deposit (or a method in your name), subject to provider rules.
Processing times: Withdrawal requests are typically subject to internal review and then provider processing times. The Website may display estimated timeframes; these are estimates and not guarantees due to banking/provider dependencies.
Limits and fees: Withdrawal minimums/maximums and any fees are disclosed in the cashier at the time of request and may vary by method and verification status.

Refunds, chargebacks, and reversals

No discretionary refunds for settled play: Once a bet is settled, we do not generally provide refunds except where required by law, where a game malfunction occurred, or where settlement was incorrect.
Chargebacks prohibited: Initiating chargebacks or payment reversals to avoid legitimate liabilities may result in account suspension/closure, reversal of transactions, and referral to payment providers and relevant agencies where appropriate.
Bonus impact: If a deposit is reversed/charged back, any associated Bonus Funds and winnings may be voided and removed from the Account, and the account balance may become negative and payable to the Operator.

Currency, crypto, and volatility

Account currency: Your account may display balances in one or more currencies depending on cashier options. Exchange rates, network fees (for crypto), and provider fees may apply.
Crypto risk: Cryptocurrency transactions are irreversible once sent to the blockchain. You are responsible for using correct wallet addresses and networks. Market volatility may affect the fiat equivalent value of crypto deposits/withdrawals.

Limitation of Liability

OBSERVE: The Operator provides a digital service dependent on third-party infrastructure and game providers; outcomes and access can be affected by technical issues. EXPAND: Liability terms must preserve consumer fairness while protecting against uncontrollable events, and must set a clear cap consistent with gaming-industry norms. REFLECT: The limitations below apply to the maximum extent permitted by applicable law.

Operator obligations and fairness

Service provision: The Operator will use reasonable care to provide the Services and to display game rules and material terms on the Website.
Game integrity: Game outcomes are determined by the applicable game software and/or live procedures. If a malfunction or error affects a result, we may investigate and correct settlement consistent with integrity obligations.

Exclusions

Technical and network issues: To the extent permitted by law, the Operator is not liable for losses arising from:
- network interruptions, device failures, ISP issues, or latency;
- malware or unauthorised access caused by your failure to secure your device or credentials;
- third-party provider outages (payment providers, game suppliers) outside our reasonable control.
Indirect losses: We are not liable for indirect or consequential losses (including loss of profit, loss of opportunity, or reputational harm) to the extent permitted by law.

Compensation cap

Maximum liability: To the extent permitted by applicable law, the Operator's total liability to you for any single incident or series of related incidents will not exceed the amount of the relevant Bet that gave rise to the claim (or, where no Bet is involved, a reasonable amount determined by the Operator up to the value of directly affected funds in your Account).

Intellectual Property Rights

OBSERVE: The Website contains proprietary software, branding, and game content licensed from providers. EXPAND: Clear IP rules prevent copying, reverse engineering, and misuse that can undermine security and licensing obligations. REFLECT: All content and software used to provide Staycasino via the Website are protected by intellectual property laws and contractual rights.

Ownership: The Operator and/or its licensors own all rights, title, and interest in the Website content, design, text, graphics, logos, and software, except where otherwise stated.
Limited licence: You receive a limited, revocable, non-transferable licence to access and use the Website for personal, non-commercial play in accordance with these Terms.
Prohibited conduct: You must not copy, reproduce, distribute, publish, reverse engineer, decompile, modify, create derivative works from, or otherwise exploit the Website or its content without prior written permission.
Brand protection: "Staycasino" and related marks are used in connection with Staycasino on the Website; unauthorised use of marks, metatags, or confusingly similar identifiers is prohibited.

Privacy & Data Protection

OBSERVE: Registration, KYC, payments, and gameplay require personal data processing. EXPAND: Privacy obligations include transparency, security, and lawful processing, particularly where cross-border processing occurs. REFLECT: Your personal data is processed in accordance with the Operator's privacy policy and these Terms.

Privacy policy: Please review the privacy policy available on the Website for details on what data we collect, how we use it, retention periods, and your rights.
KYC and compliance: We process identity and payment-related data to verify your Account, prevent fraud, and meet compliance obligations.
Cross-border processing: Your data may be processed and stored in jurisdictions outside Australia (including Curaçao and locations of service providers), subject to safeguards described in the privacy policy.

Changes to Terms

OBSERVE: Terms must be updated as products, compliance expectations, and technical systems evolve. EXPAND: A transparent change mechanism reduces unfair surprise and supports informed consent, especially for material changes affecting withdrawals, bonuses, or dispute procedures. REFLECT: The Operator may update these Terms from time to time in 2026 and beyond as permitted by law.

How we notify: We may notify you of changes by posting an updated version on the Website, displaying a notice/banner, and/or emailing the address linked to your Account.
Effective time: Changes take effect on the stated effective date. If you continue using the Services after changes take effect, you are deemed to have accepted the updated Terms.
Your choice: If you disagree with any change, you should stop using the Services and request withdrawal of any available balance (subject to verification and these Terms).

Termination & Suspension

OBSERVE: Account restrictions are necessary for fraud prevention, responsible gambling, and legal compliance. EXPAND: Termination terms must describe triggers, the treatment of balances/bonuses, and communication steps, while preserving integrity and lawful processing of withdrawals. REFLECT: The Operator may suspend, restrict, or close Accounts as described below.

Grounds for suspension or closure

Compliance and verification: Failure to complete KYC, providing false documents, or refusing reasonable compliance requests.
Fraud/abuse: Multi-accounting, collusion, chargeback activity, money laundering indicators, exploitation of errors, or other prohibited conduct.
Legal risk: Where continued service would breach applicable law or provider requirements, including restrictions related to your jurisdiction.
Security: Suspected unauthorised access, compromised credentials, or device-level threats.

Effects on funds, bonuses, and withdrawals

Review and settlement: We may place withdrawals on hold while we investigate suspected breaches or complete verification checks.
Bonus forfeiture: Where we determine Bonus abuse or material breach, we may void Bonuses and associated winnings consistent with promotion terms.
Return of available balances: Subject to verification, legal obligations, and any legitimate set-off (e.g., chargeback recovery), we will process withdrawal of remaining withdrawable funds to a method in your name.

Player-initiated closure

Closing your Account: You may request Account closure via customer support. We may request verification before closing and paying out remaining balances.
Responsible gambling tools: You may use responsible gaming options described at https://staybet-au.com/responsible-gaming to limit access or manage play.

Governing Law & Jurisdiction

OBSERVE: The Operator is a Curaçao entity operating under a Curaçao master-license framework, while users may access from Australia where local restrictions may apply. EXPAND: A governing law clause must specify legal venue while acknowledging that mandatory consumer protections and local laws may still apply depending on the Player's location. REFLECT: The rules below govern disputes relating to Staycasino via the Website.

Governing law

Primary governing law: To the extent permitted by applicable law, these Terms and any disputes arising out of or in connection with the Services are governed by the laws applicable in Curaçao.
Mandatory local rights: Nothing in these Terms excludes non-excludable rights or consumer guarantees that may apply to you under mandatory laws in your jurisdiction. Where a court finds a provision unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder will continue in effect.

Dispute resolution and forum

Contact support first: You should first raise complaints through customer support via the Website live chat interface (available 24/7 within the Website) and/or by email (see "Contact Information"). Provide your account details and a clear description of the issue.
Internal review: We will review account records, game logs, and provider reports where relevant. You agree that server logs and transaction records are primary evidence for settlement questions, subject to correction for proven errors.
Escalation to legal: If unresolved, you may request escalation to the Operator's legal department using the contact details below.
Jurisdiction: To the extent permitted by applicable law, disputes shall be subject to the competent courts of Curaçao. Where mandatory law requires another forum, the dispute may be brought in that forum for those mandatory aspects only.

Licence disclosure

Licence: The Operator operates under Curaçao licensing arrangements via Antillephone N.V. master licence 8048/JAZ2019-015 (as referenced by the Operator). You may be able to verify licence seal status using the validator link: https://validator.antillephone.com/validate?domain=staycasino.com&seal_id=...
AU notice: The Services are not provided under an Australian gambling licence. Australian authorities (including ACMA) may restrict access to offshore gambling services.

Contact Information

OBSERVE: Provided data includes an official website URL and a Curaçao legal address, while phone/email are not specified. EXPAND: A compliant contacts section must present available channels and transparently state when certain details are not available, while still enabling notices and dispute escalation. REFLECT: Use the following contact points for Staycasino via the Website.

Customer support (24/7 via Website interface)

Website: https://staybet-au.com
Live chat: Available via the Website interface (24/7). Direct URL not specified.
Responsible gaming: https://staybet-au.com/responsible-gaming
Terms page reference: https://staybet-au.com/terms-and-conditions
Email: Not specified in the provided data.
Phone: No phone numbers provided in the supplied profile data.

Operator legal entity and mailing address for formal notices

Operator: Hollycorn N.V.
Registered/Legal address: Scharlooweg 39, Willemstad, Curaçao
Company registration number: 144359 (Curaçao)
Payment processing subsidiary (disclosure): Libergos Limited, reg. no. HE 371971 (Cyprus) (payment processing functions)
Licence information: Antillephone N.V. master licence 8048/JAZ2019-015 (validator link above)