Responsible Gaming

Responsible gaming at Staycasino (accessed via the AU-facing domain staybet-au.com) means approaching online casino entertainment in a conscious, informed and controlled way. Gambling should always remain a form of leisure, never a way to solve financial problems or a source of regular income. This page explains the risks associated with gambling, the tools provided by Staycasino to help you stay in control, and the external support that is available if you or someone close to you needs help. Our team is committed to supporting you through personal limits, temporary or permanent breaks, and 24/7 customer support, in addition to independent professional services.

Risk Awareness

Gambling with real money involves a risk of financial loss and may lead to harmful behaviour if it is not carefully managed. Recognising early warning signs is an important part of protecting yourself and those around you.

Signs of potential gambling harm

• Increasing frequency and stakes: You are gambling more often, for longer periods, or with higher stakes than you originally planned.
• Preoccupation with gambling: You frequently think about the casino, plan your next session, or replay past bets in your mind even when you are not playing.
• Chasing losses: You return to the casino specifically to win back money you have lost, rather than for entertainment.
• Spending beyond your means: You use money needed for rent, bills, food, education or other essentials, or you borrow, sell assets, or take out credit to gamble.
• Hiding or lying: You conceal the amount of time or money you spend on gambling from family, friends or colleagues, or feel guilty or ashamed after playing.
• Emotional changes: You feel irritable, anxious, depressed or restless when you cannot gamble, or you need gambling to escape stress or negative emotions.
• Impact on responsibilities: Gambling interferes with work, study, family life or social relationships, or you miss important commitments because of play.
• Repeated unsuccessful attempts to cut down: You have tried to stop or reduce your gambling several times but have been unable to maintain the change.

Quick self-assessment checklist

Ask yourself the following questions and answer honestly with "Yes" or "No":

• Do I gamble with money that I cannot comfortably afford to lose?
• Have I ever lied to people important to me about how much or how often I gamble?
• Do I gamble to escape problems, relieve stress, or improve my mood?
• Have I tried to win back money I previously lost by continuing to gamble ("chasing losses")?
• Have I missed work, study, social events or family activities because of gambling?
• Do I feel restless or irritable when I try to cut down or stop gambling?
• Has my gambling caused financial difficulties for me or my household?
• Have others expressed concern about my gambling behaviour?

If you answered "Yes" to several of these questions, your gambling may be putting you at risk of harm. This checklist is not a diagnosis but an invitation to reflect. We strongly encourage you to use the tools available on staybet-au.com and to contact professional support services listed below. In an emergency or if you feel at immediate risk, please contact local emergency services or a crisis helpline.

Limits & Tools

Staycasino provides a range of tools on staybet-au.com/responsible-gaming to help you manage your play. These tools are designed to support you in setting clear boundaries and keeping gambling within your personal limits.

Deposit limits (daily, weekly, monthly)

Where available in your account interface, you can set personal deposit limits for different time periods (for example, per day, week or month).

1. Access your account: Log in to your account on staybet-au.com and go to your profile or "My Account" area.
2. Open the limits section: Select the "Responsible Gaming", "Personal Limits" or similar section (wording may vary depending on the current site layout).
3. Choose deposit limit type: Pick the period you wish to control (e.g. daily, weekly, monthly).
4. Enter your limit: Type the maximum amount in AUD you are prepared to deposit for that period. Choose a realistic figure that fits comfortably within your budget.
5. Confirm the change: Save or confirm your new limit. You may receive a confirmation message or e-mail summarising your selection.

• Decreasing limits: Lowering an existing limit will usually take effect as soon as reasonably practicable, often immediately after confirmation.
• Increasing limits: Raising limits will only take effect after a mandatory cooling-off period (at least 24 hours or as specified in the website interface), giving you time to reconsider.

Your deposit limits cannot be overridden by customer support and apply only to the account on which you set them. You remain responsible for any gambling on other platforms or accounts.

Session and time-spent controls

To help control the amount of time you spend playing, the platform may provide "session limits" or "reality checks" that remind you how long you have been active.

• Session timers: In the responsible gaming or personal limits section, you can choose a maximum continuous session length (for example, 30, 60 or 120 minutes). When this time is reached, a notification will appear and you may be logged out or required to confirm you wish to continue.
• Reality checks: Pop-up reminders may periodically display how long you have been logged in and your net results for the session. Use these reminders to pause, reassess your play and, if needed, stop for the day.

These tools are intended as prompts but do not replace personal responsibility. If you find yourself repeatedly ignoring reminders, consider taking a longer break or using self-exclusion.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel you need a brief cooling-off period, you may be able to activate a short-term "Time-Out" or temporary suspension.

1. Go to Responsible Gaming: Log in and navigate to "Responsible Gaming" or "Personal Limits".
2. Select Time-Out: Choose the "Time-Out" or "Short Break" option, if available.
3. Choose duration: Select the period of your break, such as 24 hours, 48 hours or 72 hours.
4. Confirm your choice: Read the explanation of what will happen during the break and confirm your request.

During a Time-Out, you will not be able to place real-money bets or make deposits. Depending on technical settings, you may also be prevented from logging in. Once the chosen period ends, normal access is usually restored automatically. If the urge to gamble feels difficult to control even after a short break, we strongly recommend considering a longer self-exclusion and contacting professional support.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel that gambling has become problematic or who are at high risk of harm. It blocks access to your account for a longer period and is designed to prevent impulsive relapses.

How to request temporary or permanent self-exclusion

1. Log in (if possible): Access your account on staybet-au.com. If you are unable to log in, proceed directly to contacting customer support via live chat.
2. Open the Self-Exclusion section: Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly named section).
3. Choose the exclusion period: Select the duration that best reflects your needs, for example:
   • 6 months
   • 1 year
   • 5 years
   • Permanent (lifetime) self-exclusion
4. Read the consequences: Carefully review the information about what self-exclusion means, including restrictions on access, deposits and play.
5. Confirm your decision: Finalise your request, which may require you to click a confirmation button, tick a box, or re-enter your password to show that the decision is intentional.
6. Support-assisted exclusion: If you cannot complete the process yourself, contact the support team via the 24/7 live chat on the website and request self-exclusion. You may be asked to confirm your request in writing (e.g. via the on-site contact form) for your protection.

What happens when you self-exclude

• Access restrictions: Your account will be blocked for the selected period. You will not be able to log in, place bets, deposit funds, or open a new account with Staycasino. Attempts to circumvent self-exclusion (for example, by creating additional accounts) may lead to permanent closure of related accounts.
• Marketing communications: Reasonable steps will be taken to stop promotional communications from Staycasino related to your excluded account as soon as practicable after the exclusion is activated, subject to technical and legal limitations.
• Account balance and withdrawals: Any remaining real-money balance will be handled in accordance with the applicable Terms & Conditions, anti-money laundering (AML) requirements and licensing obligations in Curaçao. In some cases, you may be able to request a withdrawal of available funds by contacting support, subject to identity verification and any outstanding checks.
• Irreversibility during the period: Once active, self-exclusion cannot usually be cancelled or shortened until the chosen period has expired. This is intended to protect you from impulsive decisions.

Important notes for Australian players

• Licensing: Staycasino is the Australia-targeted version of the Staycasino brand, operated by Hollycorn N.V. (company number 144359, Scharlooweg 39, Willemstad, Curaçao) under Antillephone N.V. licence 8048/JAZ2019-015 (validation link available via the footer and at the relevant Antillephone validator URL). The service is not licensed by any Australian state or territory regulator.
• Legal framework: Australian law, including the Interactive Gambling Act 2001 (Cth), restricts the provision of certain online gambling services to persons located in Australia. Enforcement is directed at operators and service providers. This page does not constitute legal advice, and you remain responsible for ensuring that your use of any online gambling service complies with the laws of your jurisdiction.
• External protections: Self-exclusion on Staycasino applies only to your account at staybet-au.com. To strengthen your protection, consider also using device-level blocking software, banking or card-based gambling blocks where available, and, if you are eligible, state-based or national exclusion schemes in your country of residence.

Support Resources

Independent professional help is an essential part of responsible gaming. The organisations listed below operate separately from Hollycorn N.V., are generally free to access, and provide confidential assistance to people experiencing gambling harm and to their families.

Local support in Australia

• National Gambling Helpline / Gambling Help Online
  • Phone: 1800 858 858 (within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 free and confidential counselling by phone and online chat, e-mail support, self-help tools, and information for affected others.
  • Languages: English, with access to free interpreter services via the Translating and Interpreting Service (TIS National) on request.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Focus: 24/7 crisis support for people in emotional distress, including those experiencing suicidal thoughts or acute anxiety (not gambling-specific but highly relevant).
• Beyond Blue
  • Phone: 1300 22 4636
  • Website: beyondblue.org.au
  • Focus: Support and information about depression, anxiety and related conditions, which commonly accompany problematic gambling.

These services are independent from Staycasino and are recommended as primary sources of expert assistance. If you are in immediate danger, please call emergency services on 000 within Australia.

International support organisations

National and regional self-exclusion schemes

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Scope: Free self-exclusion for online gambling websites licensed by the UK Gambling Commission.
  • Important: GAMSTOP does not cover offshore sites licensed outside the UK, including those operated from Curaçao such as Staycasino, but can still provide an additional layer of protection if you also use UK-licensed operators.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information available via the Spanish gambling regulator at ordenacionjuego.es.
  • Scope: National self-exclusion system that prevents access to licensed online and land-based gambling operators in Spain.

Other countries may operate similar schemes (for example, OASIS in parts of Germany or state-level self-exclusion registers). If you live outside Australia, please consult your local regulator's website for details. Note that these schemes are not administered by Staycasino and their coverage is independent of this site.

Blocking software and device-level tools

• Gamban - gamban.com
  • Paid software that blocks many online gambling websites and apps across multiple devices (desktop and mobile).
  • Useful if you wish to restrict access to a wide range of online gambling operators, including offshore sites.
• BetBlocker - betblocker.org
  • Free blocking tool that can be installed on various devices to prevent access to thousands of gambling sites.
  • Allows you to set exclusion periods of different lengths; once set, they cannot easily be reversed.
• Additional options: Many internet security suites, parental control tools and some internet service providers or banks offer gambling-specific blocks or merchant category code restrictions. Consult your bank or provider to see which options are available to you.

These tools are third-party products. Hollycorn N.V. and Staycasino are not responsible for their availability, effectiveness or any data processing by such providers. Always review their terms, privacy policies and compatibility with your devices.

Family and friends support resources

• Gambling Help Online - For family and friends: Dedicated resources for affected others, including counselling and information.
• Gam-Anon: gam-anon.org - International fellowship for those affected by another person's gambling, offering meetings and online resources.
• SMART Recovery - Family & Friends (Australia): smartrecoveryaustralia.com.au - Support groups and tools for people impacted by the addictive behaviour of loved ones.
• Relationships Australia: relationships.org.au - Counselling and mediation services that can help families manage conflict associated with gambling issues.

Engaging with these services is confidential and does not require you to be a customer of Staycasino. They can assist you in planning next steps, protecting your wellbeing and understanding your rights.

Help for Family

Gambling problems rarely affect only the person who plays. Family members, partners, friends and colleagues may experience stress, financial strain and emotional distress. If someone you care about might have a gambling problem, specialised support is available both for them and for you.

Approaching a difficult conversation

• Choose the right moment: Talk when both of you are calm, not immediately after a gambling episode or during an argument.
• Use non-judgmental language: Focus on specific behaviours and how they affect you ("I feel worried when...") rather than accusing or labelling ("You are irresponsible").
• Listen actively: Allow the person to share their perspective. Acknowledging their feelings can make them more open to change.
• Set clear boundaries: It is reasonable to decide what you can and cannot accept (for example, not providing money to cover gambling-related debts) and to communicate those boundaries clearly.
• Avoid enabling behaviour: Paying off debts without conditions, covering for missed obligations, or minimising the problem may, unintentionally, prolong it.
• Encourage professional help: Suggest contacting a gambling support service together, or offer to help them make the first call or join an online chat.

Support groups and resources for families

• Gambling Help Online - For concerned others: Practical guides, self-help modules and confidential counselling for people affected by someone else's gambling: gamblinghelponline.org.au.
• Gam-Anon: Information and peer support meetings (in-person and online) for families and friends of people with gambling problems: gam-anon.org.
• SMART Recovery Family & Friends: Programs that teach tools for coping, communication and self-care: smartrecoveryaustralia.com.au.
• Online forums and moderated chats: Many of the above organisations host anonymous online communities where you can share experiences and learn from others in similar situations.

Recommended next steps

• Contact a professional: Speak to your GP, a psychologist, financial counsellor or a gambling-specific counsellor. In Australia, you can be referred to specialised services at low or no cost.
• Use helplines: Call 1800 858 858 (National Gambling Helpline) or 13 11 14 (Lifeline) for immediate emotional support and guidance.
• Protect your finances: Review joint accounts, consider speaking with a financial counsellor, and explore options to limit access to shared funds if necessary.
• Look after yourself: Supporting someone with an addiction can be exhausting. Make time for your own wellbeing, seek independent support, and remember that you are not responsible for another person's gambling decisions.
• Emergency situations: If you believe there is an immediate risk of harm to the person or to others, contact emergency services (000 in Australia) or a crisis helpline without delay.

Operator's Commitment

Staycasino is an Australia-targeted interface of the Staycasino brand, owned and operated by Hollycorn N.V., a company registered in Curaçao (registration number 144359, registered address Scharlooweg 39, Willemstad, Curaçao). Payment services may be facilitated by Libergos Limited (registration number HE 371971, Cyprus). Hollycorn N.V. operates Staycasino under Antillephone N.V. licence 8048/JAZ2019-015, a Curaçao-issued online gambling licence (as verified via the Antillephone validator page as of January 2025 and subject to ongoing revalidation during 2026). The operator recognises its responsibility to promote safer gambling and to act when there are reasonable indications of harm.

Internal monitoring and risk checks

• Behavioural analysis: Player activity may be monitored using automated systems and manual reviews to identify patterns associated with elevated risk, such as sustained high losses, rapid consecutive deposits, very long sessions without breaks, frequent use of multiple payment methods, repeated failed deposits or evidence of chasing losses.
• Age and identity verification: The operator may request proof of age and identity (for example, government-issued identification and address documentation). Accounts suspected of being used by minors or third parties may be suspended or closed, and any winnings may be withheld in accordance with the Terms & Conditions and applicable laws.
• Reality checks and messaging: Tools such as session reminders, limit prompts and in-account banners may be used to encourage breaks and to remind players of available limits and self-exclusion options.
• Account interventions: Where serious risk indicators are observed, the operator may, at its discretion and in line with its policies, impose or suggest additional limits, refuse further deposits, or initiate self-exclusion measures even if the player has not requested them.

When and how support may contact you

• Trigger conditions: Customer support or the responsible gaming team may proactively contact you if there are signs of potential harm, such as rapidly escalating deposit amounts, repeated requests to remove limits, evidence of play inconsistent with your known financial profile, or other behaviour flagged by the operator's risk models.
• Form of contact: Contact will generally be via e-mail to your registered address, secure in-account messages or, where appropriate, live chat. Communication will focus on:
  • informing you about available limits and self-exclusion tools;
  • encouraging you to consider reducing your gambling or taking a break;
  • providing information about external support services.
• Data protection: Any data used for responsible gaming and risk assessment is processed in accordance with the operator's Privacy Policy and applicable data protection laws. It is used to provide and improve safer gambling measures, comply with licensing and AML obligations, and manage your account. It does not replace professional medical, psychological or legal advice.
• Limitations of monitoring: While these controls are designed to reduce risk, no system can identify every instance of harmful gambling. You remain responsible for your own decisions, and the tools and resources described on this page should be used proactively.

Nothing in this section limits or replaces your rights under the general Terms & Conditions of staybet-au.com/terms-and-conditions or under applicable law in your jurisdiction of residence.

Updates

This responsible gaming information may be updated from time to time to reflect changes in law, licensing conditions, best practice guidelines or the features available on staybet-au.com.

• On-site updates: The content of this page will be revised when needed, and a "Last updated" date will be displayed below so that you can see when the information was most recently reviewed.
• E-mail notifications: If there are material changes that significantly affect your rights or obligations (for example, substantive changes to limits or self-exclusion procedures), reasonable efforts will be made to notify you via e-mail using the address registered to your account.
• Website banners and messages: For important announcements, notices may also be displayed as banners on the website, in-account messages or pop-up notifications when you log in.

The version of this page available on the website at any given time constitutes the current applicable responsible gaming information. You are encouraged to review it periodically.

Last updated: 15 February 2026

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, request self-exclusion, or provide feedback on the measures offered by Staycasino, dedicated support is available.

Responsible gaming contact channels

• Live chat: 24/7 live chat support is accessible via the interface of staybet-au.com. You can ask to speak specifically about "Responsible Gaming" or "Safer Gambling", and your request will be directed to appropriately trained staff.
• Web contact form: A contact form is available via the website (including through the responsible gaming section at staybet-au.com/responsible-gaming). When submitting a request, you may select a subject such as "Responsible Gaming / Self-Exclusion" to ensure it is routed correctly.
• E-mail and phone: At the time of drafting, a separate public e-mail address and telephone number dedicated exclusively to responsible gaming matters have not been specified in the data provided. Please use the general customer support channels described above and clearly state that your inquiry relates to responsible gaming, limits or self-exclusion so that it can be prioritised. For urgent emotional support related to gambling harm, please contact the independent helplines listed in the "Support Resources" section (e.g. 1800 858 858 in Australia).

Self-control & support request form (example structure)

You can use the on-site contact form to request changes to your account or ask for help. An example of the information you may be asked to provide is given below:

Full name (as registered on your account)


Registered e-mail address


Username or account ID


Request type
Please choose... Set or reduce deposit/other limits Request short Time-Out Request self-exclusion Request information about safer gambling Other responsible gaming matter

Details of your request


Submit request

By submitting such a request, you authorise the operator to review your account activity and to apply appropriate responsible gaming measures consistent with its Terms & Conditions, licensing obligations in Curaçao and applicable laws. This page is for general informational purposes only and does not constitute legal, financial or medical advice. If you require professional assistance, please consult qualified services in your jurisdiction.